Posts by Doug Pray
What Does CMS’s New Rule Regarding Electronic EOCs Mean for Health Plans?
In its 2019 annual notice, The Centers for Medicare & Medicaid Services (CMS) issued regulatory changes that impact how and when health plans must provide Evidence of Coverage (EOC) documents to members. What the Rule Allows The rule brings the following major changes to Medicare Advantage Organizations (MAOs), Medicare Prescription Drug Plans (PDPs), and section…
Read MoreWhat Health Plan Marketing Pros Don’t Know About Working with Vendors Can Hurt them
As health plans race to create and distribute Calendar Year 2018 Annual Notice of Changes (ANOC) Packages, most member marketing teams know time is of the essence. But, many aren’t aware of a few particular areas that could potentially hang them up, which is the last thing they want to happen when they’re under the…
Read MoreThe Secret to Simplifying Health Plans’ Member Marketing Material Translations: A Parallel Project Path
We’ve seen first-hand the frustrations health plan project managers experience in translating their member marketing materials – including Annual Notice of Coverage (ANOC), Evidence of Coverage (EOC), Drug Formulary and Summary of Benefits (SB) – to additional languages. The question for our CodyPrint® team became: What would give project managers visibility to the translation process,…
Read More3 Reasons the Conventional Method of Translating Member Materials Makes Project Managers Nervous
Project managers are highly organized, detail-oriented people. Some may admit to being control freaks, but that’s what makes them good at their jobs. This is especially the case for project managers responsible for coordinating a health plans’ member marketing communications, given the level of complexity, time-sensitivity and risk involved in creating and distributing these materials.…
Read More3 Things to Consider when Establishing a Contingency Plan for ANOCs and EOCs
With health plans now focused on finalizing their Annual Notice of Change (ANOC) and Evidence of Coverage (EOC) documents, the pressure is on to get materials in members’ hands by the Centers for Medicare and Medicaid Services’ (CMS) September 30 deadline. Finalizing these documents and getting them in the mail comes with a number of…
Read More4 Benefits to Using a Distributed Model for the Member Print and Fulfillment Process
For health plans, there are a number of challenges to managing the print and fulfillment of marketing and enrollment materials, including tight turnaround times and the potential for error during the mailing process. As a result, many health plans are working to partner with third-party vendors that offer a distributed print model, where printing services…
Read More