Posts Tagged ‘Call Center Monitoring’
Call Center Monitoring — Star Rating Measure Tips for Success
Call Center Monitoring is one of your first Star Rating measures of the new contract year. Starting in February 2023, CMS will measure interpreter and TTY availability as a metric for the CY24 Star Ratings. Monitoring calls will be placed on your prospective enrollee call center phone lines. These calls will measure interpreter availability, TTY…
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