Case Study: Transition ANOC/EOC process from manual process to a data-driven solution

Regional managed healthcare company in the northeastern U.S.

Transition ANOC/EOC process from manual process to a data driven solution.

Client previously used semi-automated data entry for ANOC/EOC document creation. Manual data entry of benefit information was time consuming and produced inaccurate information which was disseminated to members.
Process required approximately 320 labor hours to complete.
Client used multiple print and fulfillment vendors which caused inconsistent print quality and cost.
Last minute changes to plan information by CMS and internal business units caused delays in bid approval and data mapping.
Postage for ANOC/EOC kits was too costly

Using our customized approach, multiple solutions were identified and implemented.

CODY^® Consulting conducted an RFP process to customize single source solutions for print, fulfillment, and expedited mail service. In addition, CODY^® also managed the vendor implementation and served as a liaison for the insurer.
Managed production using print-on-demand methodology allowing for programming to drive creation of customized ANOC/EOC booklets.
Implemented 2D bar codes on each booklet to ensure the highest level of integrity during the inserting process and mail delivery.
Reduced mailing costs by 52%.
Provided mail confirmation at origination and destination/intake points.

Efficient production of on-demand ANOC/EOC booklets.

By implementing the print-on-demand system, labor hours for the project were reduced by approximately 69%.
Successfully transitioned client to a Print-on-Demand system to ensure projects were cost-effective while keeping consistent quality.
All ANOC/EOC booklets were produced and distributed as requested by CMS.
Total project cost was reduced by 20% resulting in a net savings of $115,000.
The use of a mail expediting vendor to distribute sales kits reduced postage costs by 42% and ensured that regulatory compliance was met