How to Promote a Strong Compliance Culture—That’s Effective!
An organization’s commitment to compliance, or its compliance culture, is an important component of its overall organizational culture. Organizational culture is defined in The Cambridge Dictionary as the types of attitudes and agreed ways of working shared by the employees of a company or organization. A strong compliance culture is an organization-wide commitment to adhere…
Read MoreCMS Proposed Rule — CY 2024 Policy and Technical Changes
CMS Proposed Rule- On December 14, 2022, the Centers for Medicare and Medicaid Services (CMS) issued the Proposed Rule for Calendar Year 2024 Policy and Technical Changes that includes revisions to regulations governing Medicare Advantage (MA or Part C), Medicare Prescription Drug Benefit (Part D), Medicare cost plans and Programs of All-Inclusive Care for the…
Read MoreModel of Care (MOC) Development — What You Need to Know
Model of Care (MOC) approvals expiring December 31, 2022, must submit a new MOC by February 2023. CODY® can help you gain a 2- or 3-year approval on your Dual-Eligible SNPs (D-SNP) or Institutional SNPs (I-SNP) Model of Care (MOC). For Chronic SNPs (C-SNP), we can provide a review of requirements prior to the annual…
Read MoreOpen Enrollment Period (OEP)—How to Retain Members
You have worked hard to gain and retain members—don’t let the Medicare Advantage Open Enrollment Period (MA OEP) be a time to lose them! The MA OEP runs from January 1 – March 31. During the MA OEP, Medicare Advantage plan members may switch to another MA plan or disenroll from their MA plan, return…
Read MoreCall Center Monitoring — Star Rating Measure Tips for Success
Call Center Monitoring is one of your first Star Rating measures of the new contract year. Starting in February 2023, CMS will measure interpreter and TTY availability as a metric for the CY24 Star Ratings. Monitoring calls will be placed on your prospective enrollee call center phone lines. These calls will measure interpreter availability, TTY…
Read MoreCMS Audits – Be Prepared to Avoid These Common Findings
As the 2022 Program Audit Cycle winds up with the last of the routine audit engagement letters issued in July, we are starting to see the audit results. This year saw new audit protocols, and some plans struggled with the new universe layouts. In addition, CMS added a new observation classification – ORCAs (Observation Requiring…
Read MoreCMS End-of-Year (EOY) Low-Income-Subsidy (LIS) Activities—Is Your Health Plan Up to Date?
Hopefully, you are off to a successful AEP! To keep the momentum going, here’s some valuable information and best practices regarding EOY activities, including the Low-Income Subsidy (LIS)/Reassignment process. Is your staff well-versed in these activities? Are your systems ready to accept CMS’ year-end files? If not, read on to learn more! As referenced in…
Read MoreCY 2023 CMS Readiness Checklist – Why is this Exercise Important?
Every October, the Centers for Medicare & Medicaid Services (CMS) distributes a Readiness Checklist to Medicare Advantage and Prescription Drug Plan (MAPD) Sponsors as a reminder to prepare for the upcoming plan year. Although CMS no longer requires Sponsors to submit assessment attestations, CMS still expects Sponsors to review the comprehensive checklist and self-assess their…
Read MoreEnd-of-Year 2022 Enrollment and Payment Systems Processing—What You Need to Know
As the CMS Annual Rollover process quickly approaches, health plans must prepare to complete critical End-of-Year (EOY) tasks. Now’s the time to ask—Are your systems configured to process rollover files seamlessly? Does your staff know how to process transactions requiring manual intervention? Any mishaps during this process will create a negative member experience regarding access…
Read MoreAppeals & Grievances—How to Measure & Improve Workflow Efficiency
In today’s managed care world, health plans must rely on complex, time-sensitive, heavily regulated, and repetitive processes to manage their Appeals & Grievances (A&G). No matter how well-designed your workflow is, there is always room for improvement. In fact, by taking a closer look at your A&G processes, you may be surprised at the challenges…
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