Communications Consulting - Cody Consulting Group, Inc.

Best Practices to Support Your Mandated Materials Process

Communications Directors face a multitude of challenges—Collaborating with different departments, tracking multiple versions, managing mandated deadlines, coordinating print & fulfillment, translations, 508 remediation, Directories, and ensuring regulatory compliance, can easily become overwhelming. Lack of an efficient process or working with an understaffed or undertrained team that changes annually, only compounds the problem.

CODY^® Member & Marketing Communications Consulting supports the materials creation process by streamlining workflows, ensuring regulatory compliance, and applying best practices to meet critical deadlines.

BPO for all AEP mandated materials (ANOCs, EOCs, SBs/SOBs, SBCs)
Evaluate workflow and implement process improvements
PBP report data analysis, template development, and version control
Document formatting, content review and guidance
Total management of Print & Fulfillment, Translations, 508 Remediation, Provider/Pharmacy Directories, Online Ordering & Fulfillment
Ensure mailing and distribution are compliant with CMS guidelines

What our Clients Have to Say

While we believe in what we do and our people who make it happen, we also know that nothing we say about ourselves is as compelling as what our clients have to say about working with us.

Here are some of their stories.

Client Testimonial:

“Part of our Corrective Action Plan response to CMS was telling them we were going to utilize CodySoft^® from now on to produce our ANOCs & EOCs, to ensure accuracy and compliance.”

Southern-Region Blue Cross Blue Shield Plan

Most health plans struggle to meet tight timelines with limited resources, especially during the annual process to create the required Evidence of Coverage (EOC), Annual Notice of Changes (ANOC), and Summary of Benefits (SB) documents. There IS a better way to reduce costs and stress during health plan compliance processes. CODY^® Consulting is prepared to help with missed savings opportunities for complex member material creation and other unique challenges.

Through CODY^® first-hand payer experience, we are experts in the complex ANOC, EOC, and SB collateral creation process. The majority of our team members are former health plan employees directly involved with the development of required communication materials. We understand the resource limitations and compliance challenges faced by managed care organizations due to increasing oversight of CMS.

CODY^® outsourcing solution for the creation of required plan documents offers an advantage not available elsewhere – the CodySoft® Collateral Management Module®. Our consulting team will create your plan documents within our CodySoft® Collateral Management Module®, allowing for a more streamlined process and accurate final output. And with your materials already developed and stored within CodySoft®, it couldn’t be easier for you to transition your document creation back in-house when the time is right.